FAQ

TVComet is a UK-based online store dedicated to helping people find the right TV — with a special focus on accessibility. We independently review and score every TV we sell using our Universal Accessibility Score (UAS), so you can shop with confidence knowing exactly how well a TV performs for vision, audio, and general accessibility needs.

Yes — TVComet is 100% UK owned and operated. We're based in the United Kingdom and all prices are in pounds sterling (GBP). We ship UK-wide.

Each TV is assessed across a standardised set of criteria covering picture quality, audio performance, and built-in accessibility features. We evaluate things like contrast ratios, peak brightness, dialogue clarity, volume range, and features such as audio description support, text-to-speech, high-contrast menus, and screen magnification. Results are compiled into our three UAS scores: Visual, Audio, and Overall.

You can reach us via our contact page. We aim to respond to all enquiries within 1 business day.

The UAS is our independent scoring system that rates every TV on three dimensions — Visual, Audio, and Overall. Each score is out of 10. The higher the score, the better the TV performs in that category. The UAS is designed to help people with hearing or vision impairments, as well as anyone who wants honest, objective performance data, make a confident buying decision.

The Visual score assesses picture quality factors that matter most for accessibility, including:

• Peak brightness and black levels (contrast)
• Colour accuracy and colour volume
• Screen uniformity and glare handling
• Text legibility in menus and on-screen guides
• High contrast mode and zoom/magnification support

A score of 8+ indicates an excellent viewing experience, even in challenging lighting conditions.

The Audio score covers everything related to sound performance and hearing accessibility:

• Dialogue clarity and speech intelligibility
• Maximum volume output
• Built-in audio description (AD) support
• Hearing aid compatibility
• Bluetooth audio output for headphones
• Subtitle and closed caption support and quality
• Sound balance and equaliser options

A score of 8+ means the TV is highly suitable for viewers with hearing impairments.

The Overall score is a holistic rating combining Visual and Audio performance with broader accessibility considerations:

• Ease of navigation for people with motor impairments (remote design, voice control)
• Accessibility menu depth and discoverability
• Smart TV platform accessibility (screen reader support, text-to-speech)
• Setup simplicity for elderly or less tech-savvy users
• Physical design (button size, contrast on the remote)

Yes. On our All TVs collection page, you can filter by Accessibility rating in the left-hand sidebar. You can also filter by Brand, Screen Size, Resolution, Platform, and more.

No. UAS scores are entirely independent. Manufacturers do not pay to be listed or to receive higher scores. Our ratings are based solely on our own testing and assessment criteria. We believe honest, unsponsored ratings are the only way to genuinely help our customers.

As a general guide, multiply your viewing distance (in metres) by 40 to get the ideal screen size in cm. For example, sitting 3 metres away: 3 × 40 = 120cm (about 48"). For people with low vision, a larger screen is generally better — we recommend at least 55" for most lounge room setups.

• Small (32"–43"): Bedrooms, kitchens, or close-range viewing
• Medium (50"–55"): Average-sized living rooms (2.5–3m viewing distance)
• Large (65"–75"): Larger rooms or if you prioritise image detail
• Extra Large (85"+): Home theatre setups or for viewers who benefit from a bigger picture

OLED — Each pixel produces its own light and can turn off completely, delivering perfect blacks and infinite contrast. Best for dark room viewing and excellent for low vision users who benefit from high contrast. Generally the highest Visual UAS scores.

QLED — LED TVs enhanced with quantum dot technology for a brighter, wider colour range. Better in bright rooms than OLED. Good mid-to-high UAS Visual scores.

LED/LCD — Standard backlighting technology. Reliable and affordable. Mid-range UAS Visual scores — ideal for casual viewing on a budget.

For most people buying a new TV today, we recommend 4K:

• 4K content is widely available on Netflix, Disney+, Stan, and free-to-air streaming
• On screens 50"+ the extra detail is clearly visible at normal viewing distances
• For viewers with low vision, 4K provides sharper text in menus and on-screen guides
• 4K TVs are now similarly priced to Full HD

Full HD (1080p) is still fine for bedroom TVs under 43" or if you're on a tight budget.

Filter our range by the Accessibility tag in the collection sidebar to find TVs with the highest Audio UAS scores. Key features to look for:

• Audio Description (AD) support — narration of on-screen action
• Hearing loop / T-coil compatibility — works directly with hearing aids
• Bluetooth audio output — connect wireless headphones without muting the main speakers
• Dialogue Enhancement modes — boosts speech frequencies
• Clear subtitle support — customisable font size, colour, and position

Sony, Samsung, and LG currently offer the best hearing accessibility features across their ranges.

For low vision users, prioritise TVs with high Visual UAS scores. Key features to look for:

• High contrast panel — OLED generally excels here
• Text-to-speech / screen reader — reads menus and content descriptions aloud
• Zoom / magnification — enlarges parts of the screen
• High Contrast UI mode — increases contrast in the smart TV interface
• Large, bold subtitles — customisable size and colour
• Audio Description — describes visual content aloud

OLED TVs from LG and Sony consistently rate highest for vision accessibility.

• Google TV (Sony, TCL, Hisense) — Strong accessibility menu, voice control via Google Assistant, wide app library
• Tizen (Samsung) — Fast and intuitive interface, Voice Guide screen reader, excellent accessibility settings depth
• webOS (LG) — Simple layout, ThinQ AI voice control, good Audio Description support
• VIDAA (Hisense) — Clean and fast, good for elderly users, less comprehensive accessibility settings

For screen reader and voice control use, Samsung Tizen and Google TV are currently the strongest options.

Shipping costs are calculated at checkout based on your location and chosen delivery speed. Express shipping is available at checkout for next business day delivery.

Standard shipping: 2–5 business days across mainland UK. Highlands, Islands and Northern Ireland may take an additional 1–2 days.

Express shipping: Next business day for most UK addresses when ordered before 2pm.

You'll receive a tracking number by email once your order has been dispatched.

If your TV arrives damaged or faulty, please contact us within 7 days of receipt and we'll arrange a replacement or full refund at no cost to you.

Once your order has been dispatched, you'll receive an email with a tracking number and a link to track your delivery in real time. If you don't receive a tracking email within 2 business days of placing your order, please check your spam folder or contact us.

We accept all major payment methods including:

• Visa, Mastercard, American Express
• PayPal
• Apple Pay and Google Pay
• Shop Pay (including Shop Pay Instalments for buy-now-pay-later)

All transactions are processed securely. We do not store your card details.